Wi-Fi & Home Internet Help
Diagnose whether a problem is one device, the local Wi-Fi network, the provider connection, an app or a website.
Home Wi-Fi troubleshooting: isolate the problem first
Wi-Fi problems are easier to solve when you determine whether the issue affects one device, all devices, one room, one website or the entire internet connection.
Connected to Wi-Fi but no internet: what that means
The Wi-Fi icon mainly shows that a device has joined the local wireless network; it does not prove that the network has working internet access.
Wi-Fi problem on only one device
When other devices work normally, focus on the affected device's Wi-Fi state, saved network, updates and software rather than rebuilding the entire home network.
Wi-Fi slow in one room
Wireless performance changes with distance, walls, interference, building materials and where the router or access points are located.
Router, modem and gateway: what each does
Home internet equipment can combine several functions, which is why troubleshooting instructions sometimes use router, modem and gateway differently.
Wi-Fi network names and passwords explained
The network name helps devices identify the correct wireless network, while the Wi-Fi password controls access to that network.
Is it the internet, the device, the app or the website?
A simple comparison can prevent hours of troubleshooting the wrong layer.